We took it home and it really seemed to do the job. There were a few things that I didn't like though. First the vacuum was to large to fit under neath any type of cabinet, which included both my bathrooms and my kitchen. Then I started noticing that it wouldn't even pick up tiny cracker crumbs. The vacuum would just push them around on the floor. Hello, I have a four year old. There's always crumbs on my flour. The only way to suck up crumbs was to use the hose attachment, which is a pain to use. The only thing that I agree with is the Dyson commercial's. Dyson states that these vacuums never lose their suction. In fact there is so much suction that it sucked off my linoleum flooring in both bathrooms. Let me explain, about six months ago I noticed these tiny scuffs in both of our bathrooms. I just assumed it was normal wear and tear. Then each following month the floor became increasingly worse. There were huge gouges of tile missing. I just couldn't figure it out. The vacuum became harder and harder to push. I took it apart thinking that there was something wrong underneath. Of course that didn't help. I also started noticing carpet threads were being pulled out of my little ones carpet, which was only six months old. So, this April I decided to flip the vacuum over and match up the damage marks to the vacuum cleaner bottom. Sure enough they matched.
I told the hubby about all the damage and that I finally connected it to the vacuum. He was just fumed. He called Dyson and they asked if we could ship the vacuum to their Chicago office where a technician could examine it. They stated this would take about 3 to 4 weeks. So of course I had to go out and spend more money on another vacuum cleaner. This really made me angry. What was I suppose to do? I had no choice at this point. Dyson also asked us to get a quote on how much it would cost to replace the tile in the bathrooms and the area rug in our daughters room, which we did. The quote came back at $1,700.00 to repair the three rooms. Yikes!
Dyson finally called back this week and stated that the technicians found nothing wrong with the machine and that our claim to repair our flooring was denied. What? Then they continued to explain that the brush and brush plate on the bottom of the cleaner needs to be replaced. Yes, the very plate and brush that damaged my floor. But Dyson still insists there is nothing wrong with the cleaner and the damage to our floors was caused by something other then the vacuum. Does this make any sense? I have finally let the hubby handle dealing with Dyson. I think I'm being to nice and not getting any where with this company. The hubby has asked to speak with the technician that analyzed our vacuum. So, we are still waiting for an out come to this drama. My poor vacuum is still sitting in Chicago some where.
How do regular people go up against a huge corporation and win even a small battle like this? The answer is, we can't. It's a no win situation.
My predication is that the vacuum cleaner will get the parts that the technicians are calling for and we will get our vacuum cleaner back. We will be left with the task of repairing and paying for our flooring, which we absolutely can't afford right now.
I'm so angry about this. We aren't rich people, in fact we are struggling to make ends meet at this very moment. Gosh, isn't everyone in this day and age struggling financially. It took me a year to pay off this darn vacuum. So much for the little guy. I will never ever purchase another Dyson product.
The moral of this story is that just because an item has a high price tag doesn't mean it's always better.
Buyer be ware. If you're thinking about purchasing a Dyson for you home, you might want to think again.
P.S. I purchased a $169.00 Bissell and I just love it. I should of purchased this vacuum in the first place. Shame on me.
Just wondering if anyone out there has experienced this. Do you like your Dyson?
Thanks for stopping by today and listening to me ramble.